Specialty

24/7 NOC Support

A follow-the-sun NOC team monitors your infrastructure 24/7/365. We alert proactively, respond within minutes, and send you monthly reports that actually tell you what happened and what we improved.

99.98%

Uptime SLA

< 9 min

Avg. response

24/7/365

Coverage

Get a free quote →What you get

99.98% uptime

Uptime SLA

99.98%

What you get

Complete delivery, end to end.

Every engagement ships with documentation, runbooks and a named engineer who owns outcomes from kickoff to handover.

Unified monitoring dashboard across servers, apps and network
Custom alert thresholds and runbooks for your stack
Named incident manager and documented escalation paths
Weekly health reports and monthly business reviews
Integration with your ticketing (Jira, ServiceNow, PagerDuty)
Quarterly capacity and performance reviews

How we work

A proven, transparent process.

01
Discovery
We audit what you have and align on outcomes in a 1–2 week sprint.
02
Design
Architecture, runbooks and a costed plan — reviewed with your team.
03
Delivery
We ship in tight, reviewable increments with testing and docs baked in.
04
Operate
Day-2 operations and continuous improvement, backed by our 24/7 NOC.

Tools & platforms

The stack we typically use.

We're tool-agnostic — this is a sample of what we use when the client has no preference.

ZabbixGrafanaPrometheusDatadogSplunkPagerDuty

Questions

About 24/7 NOC Support

The things we're asked most often. Have a different question? Just send us a note.

Our SLA for P1 incidents is under 9 minutes for initial acknowledgement, with an engineer actively working the issue within 15 minutes — at any time of day or night.

Yes. Our NOC operates on a genuine follow-the-sun model — there are always engineers on shift, including weekends and public holidays in any region.

Absolutely. We integrate with whatever you have — Datadog, New Relic, Zabbix, CloudWatch, Prometheus, or in-house tooling. No rip-and-replace required.

Uptime vs. SLA, incident summaries with root causes, patch activity, capacity trends, and specific recommendations for the following month. Not a vanity dashboard — an actionable document.