1. Who we are
Systigrator Solutions ("Systigrator", "we", "our" or "us") operates the website at systigrator.com and provides IT infrastructure, DevOps, cloud, SOC and NOC services to businesses. Our registered office is at C-1008, Signature-2, Sarkhej, Near Sarkhej–Sanand Cross Road, S.G. Road, Ahmedabad – 382210, India.
This Privacy Policy explains how we handle personal data collected through our website and during engagements. It applies to information we collect online, in email, by phone, or in person.
2. Information we collect
We collect the following categories of personal data:
- Contact information — name, email address, phone number, company name and job title, submitted through our contact form or shared during a call.
- Project information — any details you share about your project, infrastructure, stack or business challenges.
- Technical information — IP address, browser type, device information, pages visited, referring URL and visit timestamps.
- Communications — the contents of emails, chat messages and meeting notes exchanged with our team.
We do not knowingly collect sensitive personal data (such as government IDs, health records or financial details) unless it is strictly necessary for a specific engagement and you have consented.
3. How we use your information
We use personal data for the following purposes:
- Responding to enquiries and providing quotes
- Delivering the services we've been engaged to perform
- Sending transactional emails relating to a project or invoice
- Improving our website, services and customer experience
- Complying with legal, tax and regulatory obligations
- Detecting, preventing and responding to security incidents
4. Legal basis for processing
Where the GDPR or similar regulations apply, we rely on the following legal bases:
- Contract — to take steps before entering into a contract or to perform our obligations under one.
- Legitimate interests — to run and improve our business, secure our systems and communicate with prospective clients.
- Consent — for marketing communications or optional cookies (where applicable). You can withdraw consent at any time.
- Legal obligation — to meet our tax, accounting and regulatory duties.
5. Sharing your information
We do not sell personal data. We may share information with:
- Service providers who help us operate our business (hosting, email delivery, analytics, payment and billing). These providers are bound by confidentiality and data-protection agreements.
- Professional advisors such as our accountants, auditors and legal counsel.
- Authorities where we are legally required to, or to protect our rights, property or safety.
6. International transfers
Some of our service providers are located outside India. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses or ensure the recipient is in a jurisdiction with equivalent protection.
7. Data retention
We keep personal data only for as long as it is needed to fulfil the purposes set out above, satisfy our legal and regulatory obligations, or resolve disputes. In general:
- Enquiries that don't lead to engagement — up to 24 months
- Engagement records and communications — 7 years (tax & audit)
- Website analytics — up to 26 months
8. Your rights
Subject to applicable law (including India's DPDP Act, 2023 and the EU/UK GDPR where relevant), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing in certain cases
- Receive a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, email us at tech@systigrator.com. We respond within 30 days.
9. Security
We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, loss or destruction. These include encrypted connections (TLS), access controls, least-privilege IAM, audit logging and regular security reviews. No system is perfectly secure — we'll notify you and the relevant authority within the timeframes required by law if a breach occurs.
10. Children's privacy
Our services are directed at businesses, not children. We do not knowingly collect personal data from anyone under 18.
11. Cookies
Our website uses cookies and similar technologies. For details, see our Cookie Policy.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page will reflect the most recent revision. Material changes will be highlighted on our website.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, contact our team:
- Email: tech@systigrator.com
- Phone: +91 99099 30872 / +91 97232 22497
- Address: C-1008, Signature-2, Sarkhej, Nr. Sarkhej–Sanand Cross Road, S.G. Road, Ahmedabad – 382210, India